FAQs

Library access:

Q. Where is the Library and Information Service?

Q. What are the Library's opening hours?

Q. Can I access the Library outside of staffed hours?

 

Borrowing:

Q. Can I borrow books out-of-hours?

Q. Do I have to come into the Library to renew my books?

Q. How many times can I renew my books?

Q. I've lost my library card, can I still borrow books?

Q. The book I need is not held here/out on loan. What can I do?

 

Computer and photocopying facilities:

Q. Are computers available in the Library?

Q. Can I print?

Q. Does the Library have a photocopier?

Q. Do you provide WiFi access?

 

Online resources:

Q. What online resources does the Library provide access to?

Q. Can I access online resources from home?

Q. The journal article I require is not available. What can I do?

 

NHS OpenAthens access:

Q. Am I eligible for NHS OpenAthens access?

Q. How do I get an NHS OpenAthens account?

Q. I've forgotten my NHS OpenAthens username/password. What do I do?

Q. I've moved to a new organisation. How do I update my NHS OpenAthens account?


Library access:

Q. Where is the Library and information service?

A. The Library and Information Service is located on the main hospital site in Torbay. We are between the Horizon Centre and TREC. Please click here for map.

Q. What are the Library's opening hours?

A. The Library is staffed 8.30am - 5pm, Monday to Friday (apart from bank holidays).  Out-of-hours swipe access is available to library members with trust ID badges. 

Q. Can I access the Library outside of staffed hours?

A. Yes, out-of-hours swipe access is available to library members with trust ID badges. 

It may also be possible, in some cases, to arrange out-of-hours access for library members without ID badges. Please contact a member of the Library team for more information.

 

Borrowing:

Q. Can I borrow books out of hours?

A. If you have out-of-hours access (see FAQ above) then you can borrow books out-of-hours using the Library's self service machine. Please note: in order to use the self service machine you will need your library card.

Q. Do I have to come into the Library to renew my books?

A. No. Books can be renewed online via the Library's catalogue at www.swims.nhs.uk

Choose the 'Login' option from the menu and enter your details (you will need to follow the account activation instructions the first time you log in).

Please note: books can only be renewed 3 times. Online renewals will be unsuccessful if the book is a 7 day loan/restricted book, overdue or reserved by another library member. If your renewal is not successful please contact a member of the Library team.

Q. How many times can I renew my books?

A. Books can be renewed a maximum of 3 times as long as they are not reserved by another library member. For information on how to renew your books please see above FAQ.

Q. I've lost my library card, can I still borrow books?

A. Books are borrowed via the Library's self service machine. In order to use the self service machine you will need your library card. A replacement card can be issued - please ask.

Q. The book/article I need is not held here/out on loan. What can I do?

 A. If the book/article you require is not available from the Library you can request it by filling out our online request form. This request form can also be used to request unavailable journal articles.

 

Computer and photocopying facilities:

Q. Are computers available in the Library?

A. There are currently 7 computers available for use in the quiet study area of the Library. All provide access to the Internet, Intranet and Microsoft Office (e.g. Word, Excel).  Access to these computers is via your normal trust login. A guest login is available during staffed hours.

Q. Can I print?

A. A4, black and white printing is available. Printing for work, study or research purposes is free. Printing for personal use requires a contribution of 5p per page.

Q. Does the Library have a photocopier and scanner?

A. The printer also has photocopying and scanning functionality.

Please note: it is your responsibility to adhere to copyright restrictions.

Q. Do you provide WiFi access?

A. Public WiFi is available in the Library - no username or password required (Network name: Public-Internet) . Please note: only Trust provided devices will connect to the password protected Trust WiFi.

 

Online resources:

Q. What online resources does the Library provide access to?

A.  A wide range of online resources are available to you. These include: ejournals; databases (e.g. Medline, Cinahl); ebooks; Knowledge and Library Hub; ClinicalKey (TSDFT staff) and Clinical Skills(TSDFT staff).

TSDFT staff can access the libraries online resources by logging in with their TSDFT computer login.

Q. Can I access online resources from home?

A. Yes all online library resources can be access from home using your TSDFT computer login.

Q. The journal article I require is not available. What can I do?

A. If an article that you require is not available from the Library you can request it by filling out the Library's online request form. This request form can also be used to request print books that are not held by the Library.